Privacy Policy

Last updated: January 9, 2026

This Privacy Policy describes how Energy Circle Private Limited (doing business as Zircle, "we", "us", or "our") collects, uses, stores, and shares information when you access or use our software-as-a-service platforms, including Zircle Spark, Zircle Flow, Zircle Sense, and Zircle One (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

For any questions, contact us at contact@gozircle.com.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect personal and business information that you voluntarily provide when you:

  • Create an account or use our platform
  • Add users, projects, customers, or documents
  • Contact us for support, sales, or onboarding
  • Participate in demos, feedback sessions, or communications

This may include:

  • Name, phone number, email address
  • Company name, role, designation
  • Login credentials (encrypted)
  • Billing and subscription details
  • Project and customer-related data entered by you
  • Uploaded documents (site photos, approvals, invoices, agreements, etc.)
  • Communication preferences

Important: You are responsible for ensuring that any personal data you upload to the platform is collected and shared lawfully.

1.2 Sensitive & Business-Critical Information

Depending on how you use the Services, you may upload or process:

  • Electricity bills
  • Location details (site coordinates, survey locations)
  • Financial or payment-related references
  • Compliance or regulatory documents

We process such data only on your instructions and for providing the Services.

1.3 Information Automatically Collected

When you use the Services, we automatically collect certain technical and usage data, including:

  • IP address
  • Device type, browser, operating system
  • Log-in timestamps and activity logs
  • Feature usage, clicks, and navigation patterns
  • Error logs and performance metrics

This data helps us maintain security, improve performance, and optimize user experience.

1.4 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session security
  • Remember user preferences
  • Analyze platform usage

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features.

2. HOW WE USE YOUR INFORMATION

We process your information to:

  • Provide and operate the Services
  • Create and manage user accounts
  • Enable project, document, and workflow management
  • Facilitate internal collaboration within your organization
  • Provide customer support and onboarding
  • Send service-related notifications and alerts
  • Improve platform functionality and performance
  • Ensure security, fraud prevention, and auditability
  • Comply with legal and regulatory obligations

We do not sell your data.

3. DATA OWNERSHIP & ROLE

  • You (the customer) own all data entered into the platform
  • Zircle acts as a data processor for customer data
  • We access customer data only:
    • To provide support
    • To resolve technical issues
    • When legally required

4. SHARING OF INFORMATION

We may share information only in the following cases:

4.1 Service Providers

With trusted third-party vendors who assist with:

  • Cloud hosting
  • Data storage
  • Analytics
  • Authentication
  • Payment processing

All such providers are bound by confidentiality and security obligations.

4.2 Legal & Business Transfers

We may disclose information:

  • To comply with legal obligations
  • In response to lawful requests

5. DATA RETENTION

We retain your data:

  • For as long as your account is active
  • As required to provide the Services
  • As required by applicable laws

Upon account termination:

Data is deleted or anonymized within a reasonable period.

6. DATA SECURITY

We implement appropriate technical and organizational safeguards, including:

  • Encrypted data transmission
  • Role-based access controls
  • Secure cloud infrastructure
  • Activity logs and audit trails

7. CHILDREN’S PRIVACY

Our Services are intended for business users only. We do not knowingly collect data from individuals under 18 years of age.

8. YOUR RIGHTS

You may:

  • Access, update, or correct your account information
  • Request deletion of your data (subject to legal limits)
  • Withdraw marketing consent at any time

Requests can be made by contacting contact@gozircle.com.

9. DO-NOT-TRACK SIGNALS

We currently do not respond to browser DNT signals due to lack of an industry standard.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be communicated via the platform or email.

11. CONTACT INFORMATION

Energy Circle Private Limited
2nd Floor, Plot no 4, Minarch Tower,
Sector 44, Gurgaon
India
📧 contact@gozircle.com

12. DATA ACCESS & DELETION REQUESTS

To review, update, or delete your data, email us at contact@gozircle.com with your request.